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Application Support

Kuala Lumpur

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Job description

  • User support (addressing current requests, contacting users, configuring the tool, maintaining system escalating to the development team etc. ).
  • Maintaining ticket database, logging issues and customer interactions.
  • Cooperate with other levels of technical support.
  • Troubleshooting and configuring applications.
  • Liaising with users from different departments.
  • Finding solution for problems around applications.
  • Analysing and solving problems.
  • Maintaining positive relations with customers.

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Requirements

  • Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
  • At least 2 years of experience as Specialist supporting applications (analysis and providing solutions for incidents, problems and changes), preferred experience in work as second line support.
  • Knowledge of relational data base.
  • Good Communication Skills
  • Good Coordination Skills
  • Good knowledge of SQL/MS SQL.
  • Good in troubleshooting skills.
  • Good Analytical skills.
  • ITIL Foundation Certificate (Nice to have).
  • Ability to learn quickly new technologies and business processes.
  • Customer oriented
  • Ability to work well in a team.
  • Fluent in English and Mandarin.

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What we offer

  • Interesting and challenging work in a dynamically growing company
  • Stable employment and professional development
  • Competitive salary & benefits
  • Collaboration with experienced experts in an international environment
  • Opportunity to develop your career in new organizational structures
  • Work with the latest IT technologies
  • Good working atmosphere

Application form

Accepted file extenions: .pdf, .odt, .doc and .docx.
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Personal Data Processing Agreement
STATEMENT “Pursuant to art. 13 par. 1 and 2 of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (O. J. EU L. of 2016 no 119, page 1) - further on RODO, I hereby inform that:
  • The administrator of your personal data is Transition Technologies Managed Services Sp. z o.o. Seated in Warsaw (01-030) at ul. Pawia 55.
  • Personal data will be processed for the recruitment process based on voluntary consent.
  • The recipient of your personal data is Traffit Sp. z o.o. (the supplier of the system used for the recruitment process), TT Group companies: Transition Technologies S.A., Transition Technologies PSC Sp. z o.o., Transition Technologies Advanced Solutions Sp. z o.o., Promison Sp. z o.o. and Customers for whom Transition Technologies Managed Services Sp. z o.o. provides outsourcing services
  • Your personal data will be stored:
    • for one month from the end of this recruitment process
or
    • for 3 years - in the case of consent to be registered in the database for future recruitment processes
  • You have the right to access your personal data and the right to rectify, delete, limit processing, the right to transfer data, the right to object, the right to withdraw consent for its processing at any time (without affecting the legality of processing, which was performed on the basis of consent expressed before its withdrawal).
  • A statement of withdrawal of consent to the processing of personal data must be submitted in writing or by e-mail to the e-mail address rodo@ttms.pl
  • You have the right to lodge a complaint with the President of the Office for Personal Data Protection, if you decide that the processing of your personal data violates the provisions of the GDPR.
  • Providing personal data is voluntary, but necessary for the recruitment process."
Available options: Please select at least one option.
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