Young companies are usually reluctant to use advanced customer relationship management systems (CRM) mostly for rational reasons: financial and organizational issues, the availability of classic solutions (i. e. spreadsheets) and free tools. It often turns out that the applied solutions are not sufficient. There are growing needs in the area of management systems that allow process automation, their improvement and the increase of team efficiency. This is not only about client categorization and archiving the steps that are being taken, but also about the flow of information between the team members and the documents and materials management. At the same time, every change is a challenge related to adopting the new system and its effective usage on a daily basis. The decision about using CRM does not always go in line with the need for development, but it may raise some doubts.
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comprehensive service delivery
development
maintenance
testing
Client’s business objective
Customers are the most important assets for virtually every company. The more is known about customers, the easier it is for organizations to reach out to their customers with what they really need, ensuring positive experience. In big organizations, with hundred thousands customers around the world, it is of utmost importance to have customer data in order, up-to-date and easily accessible to realize business goals. This is why, our customer decided to implement Salesforce in their organization, which is the number one CRM solution on the market.
Solution
The Client looked for a reliable service provider who would ensure business continuity of Salesforce solution. Long queue of incidents and the lack of proper incident management led to negative reception of the system by the users. Our highly experienced experts managed to take over the solution very quickly, learning all the intricacies of a very complex system. We implemented new release management tools.
- Continuous development and maintenance of the key solution supporting Client’s customer management processes.
- Releasing a new version of the portal every three months.
- Business analysis.
- Change Requests implementation including complex custom features.
- Integrating other technologies into the Salesforce environment.
- System maintenance – L2/L3 support.
- Development of mobile applications facilitating work of sales representatives working on the road.
Outcome
By performing complex code refactoring and closely verifying each development stage, we’ve helped our Client to secure seamless production and management processes. By successfully integrating the technologies related to Salesforce and management processes, we’ve ensured proper alignment of organizational and technological functionalities. Moreover, we implemented new release management tools. These tools, combined with the implementation of new procedures, helped to significantly reduce the number of incidents in a very short time. Improved quality of the system made it more user-friendly and positively reviewed by its users.
- comprehensive service delivery
- development
- maintenance
- testing
Client’s business objective
Our Client, whose business success depends to a great extent on an effective marketing strategy, decided to implement the digital marketing strategy for 360-degree customer experience. The essential part of the strategy was to provide up-to-date marketing materials to professionals on the market in the EMEA region. The challenge was to provide the right content to users in 25 countries constituting separate user categories. Having access to materials dedicated to a given market, addressing the needs of their profession, specialization, interests or language was crucial to those users in the realization of the Client’s business goals. The Client needed a solution which would enable marketing specialists to seamlessly share their message across all the countries in the region. That was possible by implementing a web portal placed on Adobe Experience Manager.
Solution
For our Client, we built a qualified team of experienced and certified AEM experts covering the whole set of roles required to provide complete maintenance and development managed service:
- AEM architect.
- AEM backend and frontend developers.
- testers.
- business analyst.
- L2/L3 support specialists.
- AEM administrator.
Our team took over the development and maintenance of the complex portal in just one month, providing consulting on how to further develop the portal to enhance the communication channels for marketing specialists. For example, our AEM team built an internal platform integrated with a machine translation service. The platform enables marketing teams from 25 countries to communicate and share marketing material they work on, accelerating content preparation processes.
The scope of our services:
- Continuous development and maintenance of the key solution supporting Client’s marketing communication.
- Releasing a new version of the portal on biweekly basis.
- Architecture consulting.
- Business analysis.
- Change Requests implementation including complex custom features.
- System maintenance – L2/L3 support.
Outcome
Our team has taken over the maintenance and development of our Client’s AEM solution demonstrating technical competence, high quality of service and development standards. We reorganized and improved development and releasing processes of the portal and matched them with existing processes on the Client’s side. Thanks to entrusting all AEM platform related activities to TTMS, our Client is confident of operational continuity of the key solution supporting their marketing strategies. By facilitating work of marketing specialists among many countries in the EMEA region, the Client is able to execute their marketing strategy in a more effective way.
- comprehensive service delivery
- development
- maintenance
- testing
Client’s business objective
For our Client, effective team collaboration and communication are extremely important. Employees scattered all over the world need to quickly connect with their colleagues, product-related content and resources in order to get the job done. This often means wide collaboration across departments, geographical locations, and not only while sitting at the work desk, but also while they’re on the move. Our Client needed the best communication and collaboration tools customized to their organizational needs in order to realize any of their business goals.
Solution
TTMS team consistent of highly skilled specialists took care of the development and maintenance of communication and collaboration tools for our Client. Our unique model of cooperation – Comprehensive Service Delivery – guaranteed flexible adaptation and the ability to scale the project team in response to Client’s requirements and needs. So far, we have developed more than 60 solutions that support flawless team collaboration and in real-time communication across our Client’s organization dispersed around the world.
The scope of our services:
- Continuous development and maintenance of systems in the Google ecosystem: Gmail, Google Calendar, Google Docs.
- Continuous development and maintenance of teleconference solutions.
- Continuous development and maintenance of tailor-made web and mobile applications.
- Change Requests implementation including complex custom features.
- System maintenance – L2/L3 support.
Outcome
Thanks to entrusting all related activities to TTMS, our Client was able to secure continuous improvement of communication and collaboration solutions across the entire organization. Apart from the reduced total cost of solution maintenance (TCO), the most important benefit for our Client was the high quality of the solutions essential to Client’s ongoing business operation.
it-consulting
it-architecture
Client’s business objective
Our Client looked for a solution that guaranteed both extremely fast and affordable realization of new business initiatives. They needed a solution enabling them to scale their systems as needed, which is essential to the dynamic realization of their business goals. No large investments and the possibility to implement innovative solutions in a timely manner – these two factors were crucial for the Client.
Solution
Our Cloud Solutions Architects prepared a solution tailored to our Clients’ requirements and expectations. This solution was based on following AWS services:
- AWS Elastic Beanstalk as an easy-to-use option for deploying and scaling web applications.
- Amazon Relational Database Service for database storage.
- AWS Elastic Load Balancing to handle all incoming traffic, and increase high availability and elasticity.
- AWS Simple Email Service for message distributions at scale.
- AWS CloudFormation for resources provisioning.
Our experts created a simple, yet very effective architecture with two main segments:
- Applications Servers which handle all incoming requests from Alexa devices.
- Database where all necessary information is stored and processed.
This architecture was designed for scalability and high availability. Application Servers are under control of Auto Scaling Group and Database are configured for Multi-AZ deployment. All traffic from Alexa devices is distributed over Elastic Load Balancer.
Outcome
We supported the realization of our Client’s business initiatives by an AWS solution which didn’t require any major investments in development or production hardware. Our Client was surprised and impressed by how easy it is to start working with the Amazon cloud-based services. More importantly, they looked forward to being able to scale their systems according to their needs.
- comprehensive service delivery
communication-services- development
- testing
Client’s business objective
Most businesses today recognize the fundamental importance of learning and development. Only constant learning guarantees both maximizing the potential of staff and maintaining a competitive edge in the marketplace. Our Client needed a partner who would support their training and communication processes both from content creation and technical perspective.
Solution
TTMS’s interdisciplinary team of professionals provide comprehensive training and communication services for our multi-year partner. We aligned training initiatives to business objectives, ensuring all training efforts support our Client’s goals and at the same time help ensure the future success.
The scope of our services:
- Preparing training materials and training video tutorials for the end users around the globe.
- Creating new and editing existing interactive e-learning materials.
- Implementing new courses on the e-learning platform.
- Assisting in the process of introducing new applications/systems/products if the knowledge transfer is necessary.
- Preparing and conducting live learning sessions in the form of webinars.
- Supporting Client’s internal communication.
Outcome
We designed and developed e-learning courses based on effective instructional methods with many multimedia materials, i.e. graphics, animations and voice-over narrations. These materials allowed more than 15 000 end users to learn how to use different tools and applications. Thanks to entrusting all training-related activities to TTMS, our Client was able to reduce training and employee development costs. Last but not least, our team started distributing press releases, newsletters, leadership messages etc., which significantly improved the quality of our Client’s internal communication.