comprehensive service delivery
development
maintenance
testing
Clientâs business objective
Our Client, whose business success depends to a great extent on an effective marketing strategy, decided to implement the digital marketing strategy for 360-degree customer experience. The essential part of the strategy was to provide up-to-date marketing materials to professionals on the market in the EMEA region. The challenge was to provide the right content to users in 25 countries constituting separate user categories. Having access to materials dedicated to a given market, addressing the needs of their profession, specialization, interests or language was crucial to those users in the realization of the Clientâs business goals. The Client needed a solution which would enable marketing specialists to seamlessly share their message across all the countries in the region. That was possible by implementing a web portal placed on Adobe Experience Manager.
Solution
For our Client, we built a qualified team of experienced and certified AEM experts covering the whole set of roles required to provide complete maintenance and development managed service:
- AEM architect.
- AEM backend and frontend developers.
- testers.
- business analyst.
- L2/L3 support specialists.
- AEM administrator.
Our team took over the development and maintenance of the complex portal in just one month, providing consulting on how to further develop the portal to enhance the communication channels for marketing specialists. For example, our AEM team built an internal platform integrated with a machine translation service. The platform enables marketing teams from 25 countries to communicate and share marketing material they work on, accelerating content preparation processes.
The scope of our services:
- Continuous development and maintenance of the key solution supporting Clientâs marketing communication.
- Releasing a new version of the portal on biweekly basis.
- Architecture consulting.
- Business analysis.
- Change Requests implementation including complex custom features.
- System maintenance – L2/L3 support.
Outcome
Our team has taken over the maintenance and development of our Clientâs AEM solution demonstrating technical competence, high quality of service and development standards. We reorganized and improved development and releasing processes of the portal and matched them with existing processes on the Client’s side. Thanks to entrusting all AEM platform related activities to TTMS, our Client is confident of operational continuity of the key solution supporting their marketing strategies. By facilitating work of marketing specialists among many countries in the EMEA region, the Client is able to execute their marketing strategy in a more effective way.