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User Support Specialist


We offer:

  • Participation in interesting and demanding projects
  • Flexible working hours
  • A great, non-corporate atmosphere
  • Stable employment conditions (contract of employment or B2B contract)
  • Opportunities for development and promotion
  • Attractive package of benefits

Your responsibilities:

  • At least 2 years experience at the similar position (tier 1, 2, 3)
  • At least one of Microsoft, Cisco or any Service Management certificate
  • Excellent understanding of complex information systems and their interoperability
  • Excellent knowledge of IT end users infrastructure (workstations, printers, peripherals etc.)
  • Excellent knowledge of workstations’ operating systems
  • Excellent knowledge of workstations’ management services
  • Excellent knowledge of directory services
  • Excellent knowledge of TCP/IP networking and related services
  • Good knowledge of server’s operating systems
  • Practical knowledge of ITIL, especially incident and request fulfilment processes
  • Excellent communication skills (in written and verbal communication)
  • Open minded, excellent troubleshooting, analytical and problem solving skills
  • Friendly, supportive and helpful personality with co-operative and service oriented attitude
  • Ability to work in stressful environment with minimal supervision

We are looking for you, if you have:

  • Providing high quality technical assistance and support services for both internal and external users
  • Processing simple and complex service requests and incidents reported via self-service portal, phone, email or in person
  • Proposing workarounds, troubleshooting and analysing reported incidents
  • Escalating reported issues to domain specific support lines if necessary
  • Providing user guidance and advice
  • Contributing to knowledge base development
  • Contributing to support service improvement
  • Creating a positive customer experience

We reserve the right to contact the selected candidates.
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