We offer:
- Participation in interesting and demanding projects
- Flexible working hours
- A great, non-corporate atmosphere
- Stable employment conditions (contract of employment or B2B contract)
- Opportunities for development and promotion
- Attractive package of benefits
Your responsibilities:
- At least 2 years experience at the similar position (tier 1, 2, 3)
- At least one of Microsoft, Cisco or any Service Management certificate
- Excellent understanding of complex information systems and their interoperability
- Excellent knowledge of IT end users infrastructure (workstations, printers, peripherals etc.)
- Excellent knowledge of workstations’ operating systems
- Excellent knowledge of workstations’ management services
- Excellent knowledge of directory services
- Excellent knowledge of TCP/IP networking and related services
- Good knowledge of server’s operating systems
- Practical knowledge of ITIL, especially incident and request fulfilment processes
- Excellent communication skills (in written and verbal communication)
- Open minded, excellent troubleshooting, analytical and problem solving skills
- Friendly, supportive and helpful personality with co-operative and service oriented attitude
- Ability to work in stressful environment with minimal supervision
We are looking for you, if you have:
- Providing high quality technical assistance and support services for both internal and external users
- Processing simple and complex service requests and incidents reported via self-service portal, phone, email or in person
- Proposing workarounds, troubleshooting and analysing reported incidents
- Escalating reported issues to domain specific support lines if necessary
- Providing user guidance and advice
- Contributing to knowledge base development
- Contributing to support service improvement
- Creating a positive customer experience
comprehensive service delivery
rozwój
utrzymanie
testowanie
Główny cel biznesowy klienta
Rozwiązanie
Efekt
it-consulting
it-architecture
zarządzanie-komunikacją